Frequently Asked Questions
How do I customize art prints?
Please follow the steps below to order your art prints:
- Select Print Types (Digital, 8”x10” Print Only or Framed Print)
- Select Number of People in the print
- Select Quantity
- Fill out the box with your customizing options. We offer option charts located next to the product thumbnail. You can look at the options and type down the codes associated with your options in the box.
If the options in the charts do not meet your need, you can select “Custom Drawing” and upload your own pictures. We can draw the print from the provided pictures. Extra fee will be applied.
How do I customize blanket?
You can fill out the box with your customize writing or upload the picture you’d like to use for the blanket. If you need additional requests you can reach out to us via email.
Can I return or get a refund for a customized art print?
Yes, returns or refunds are accepted if the art print is not made correctly or is defective. However, if the print is made correctly as requested, we do not offer returns or refunds. Exceptions may be considered in certain cases.
How do I initiate a return/refund for a customized art print?
Please contact our customer service within 30 days of receiving the product. Provide clear photos and a detailed description of the issue. Once approved, we will guide you through the return process.
What if I'm not satisfied with my customized art print but it was made correctly?
We take pride in creating art prints that match your specifications. If you have concerns, please reach out to us and we'll do our best to address them.
Can I return or exchange a customized blanket?
Yes, you can return or exchange a customized blanket if it is defective or not made correctly as requested. We want you to enjoy the highest quality products.
Is cancellation possible for blanket orders?
Yes, you can request cancellation for a blanket order by emailing or voicing your message within 1 hour after placing the order. After this timeframe, cancellations cannot be guaranteed.
How do I start the process for a blanket return or exchange?
Contact our customer service team within 30 days of receiving the item. Provide photos and a detailed description of the issue. We will guide you through the necessary steps for a return or exchange.
What is your approach to customer service?
We prioritize exceptional customer service to ensure your satisfaction. Your happiness with our products is our ultimate goal.
How long does the return/refund process take?
The process varies, but we strive to handle returns and refunds as swiftly as possible. Our customer service team will keep you informed throughout the process.
What if I have a unique situation not covered in the FAQ?
Feel free to contact us with any questions or concerns. Our team is here to assist you and find the best solution for your situation.
If you have more questions, don't hesitate to contact us. Your experience matters to us, and we're here to help.