Return/Exchange Acceptance: Customized jewelry may be returned or exchanged only if they are defective or not made correctly as requested.
Cancellation: If you need to cancel a jewelry order, please email or voice message us within 1 hour of placing the order. Beyond this timeframe, cancellations cannot be guaranteed.

For all returns, please follow these steps:

Contact our customer service within 30 days of receiving the product to initiate the return process.
Provide clear photos and a detailed description of the issue for our review.
Once your return is approved, we will provide instructions on how to return the item.